The conversations heard in printing companies where continuous improvement is effectively practiced seem to have a lot in common. There are several words that keep appearing and reappearing in those conversations, so much so that it’s quite easy to create a list of them. These words are used because they’re drawn from the core principles of Lean management and manufacturing, as well as operational excellence. This session describes these words, and more importantly, why and how they’re used. How many do you know and how do you use them?