Dr. Aravind Chandrasekaran is a full Professor in Operations and Business Analytics. He received his PhD in Operations and Management Sciences from the University of Minnesota. His research investigates innovation, learning, and knowledge creation issues in a variety of industries including high-tech R&D, manufacturing and health-care delivery, and has been published in top operations management journals, as well as other premier journals. Dr. Chandrasekaran currently serves as the Associate Dean for Graduate Programs and Executive Education at the Fisher College of Business. He oversees all the graduate programs including Full-time MBA, Working Professional MBA, Specialized Masters as well as executive master’s programs including EMBA, the Master of Business in Operational Excellence (MBOE) and non-degree executive education.
Creating a Culture of Continuous Improvement
Companies have scored impressive gains by applying the Toyota Production System to redesign processes, eliminate waste, and boost quality. But in too many cases, when the leader who championed Lean leaves, these efforts begin slipping. Through his research Dr. Chandrasekaran has identified a set of practices that can stop this collapse and sustain a culture of continuous improvement. These practices have been developed by studying leading health systems around the world, but they will pay dividends for any leaders and teams who struggle to keep up with customer demand, navigate internal hierarchies, and build a lasting continuous-improvement system.