Darrell is the Vice President of Manufacturing at Pollard Banknote Limited, a printing company servicing the lottery industries in more than 80 countries throughout the world. He has more than 39 years of experience in the printing industry, including 32 years at Pollard, during which time he created ISO-certified management systems for quality, safety, environmental issues, and information security. As a certified auditor, he has conducted numerous management system audits at print companies, pulp mills, paper mills, coating facilities, and ink processing plants throughout the U.S., Canada, and China. In his spare time, Darrell also produces music and performs with his bandmates in Canada, the U.S. and Mexico.
Process Improvement Measurement Tools
Your approach to communicating production goals and performance levels will determine employee trust, buy-in, and motivation. Pollard Banknote has refined its approach over the last decade and come up with a system easily understood by production crews that focuses on the process not the person. It emphasizes the difference between normal variation and special cause variation that compels corrective action. When and how corrective action is applied makes all the difference. This case study reveals the methodology and thinking at one of North America’s leading producers of instant lottery tickets.