Doug Rawson is the founder and CEO of Superior Lithographics. He is a recognized industry expert with 30+ years of experience in package printing – specifically folding carton and litho-laminated corrugated boxes. Doug has guided the company’s growth with a deep understanding in both the technical and business aspects of the company. Through his leadership, Superior has grown from 5 to 105 employees and generates revenues in excess of $30 million annually. He has been a member of the PIASC Board of Directors and the Printing Industries of America Board of Directors where he served as Chairman for the Government Affairs/Labor Policy Committee. Seven years ago his company embraced Lean and they continue to use both the tools and culture to drive customer satisfaction and employee engagement.
How a Suggestion System Changed Our Company
Six years ago, Superior Lithography transitioned away from a traditional “top down” managed organization to one centered on employee empowerment and continuous improvement. Its ability to capture employee ideas for improvement was a pivotal part of the transition. To date, over 1,600 employee ideas have been implemented. Superior’s CEO and operations head explain the development of the system, its costs and rewards, and how they overcame early resistance and persevered. There have been huge improvements in production processes and workflow, but the biggest change from the system is in the company’s culture—people feel better about themselves and are diligently working to making Superior a better supplier to its customers.