Jeff Spain is the senior director of the Manufacturing Extension Partnership for Central Ohio, housed at Columbus State Community College, the second largest institution of higher learning in Central Ohio with 27,000 students enrolled. Jeff’s team specializes in assisting the development of organizations in the areas of technical development, applied customer service, leadership, and personal productivity training. During his 20-year tenure at Columbus State he has lead a multitude of training initiatives within the Central Ohio business community, including on Lean manufacturing. Outside of work he is a regular competitor in the Ironman Triathlon.
The Human Side of Lean: Why the Soft Skills Matter
Simply stated, the “people side” of Lean will always trump the “tool side.” For a successful implementation, leaders must gain trust and respect from workers by fostering their development and by walking the Lean walk. As the founder of Toyota famously wrote: “People are the most important asset in your organization and they are the determinant of the rise and fall of it”. This session explores how leaders should address aspects of Lean and corporate culture that impact people’s attitudes.