Krista invested almost three decades of her career working for Quad/Graphics, helping start its continuous improvement program and honing her process analysis, team facilitation, and leadership skills in a variety of different roles. She is now a professional certified life coach through the International Coach Federation, a high energy public speaker, and an organization development specialist. She is currently the chief growth officer at Choices Coaching & Consulting and a co-author of two books, Reigniting Hope and Journey to Forgiveness. As an adjunct instructor for the School of Business at Waukesha County Technical College, she serves on its advisory board for the Leadership Development and Quality Management programs. In addition to coaching and working with organizations, Krista designs, hosts, and facilitates growth camps and women’s retreats.
Coaching a CI Champion
Having helped start Quad/Graphics’ CI program back in the 1980s, one of Morrissey’s important roles became advising and coaching CI managers who were responsible for conducting Kaizen events and spreading CI thinking across Quad’s many divisions. As her coaching skill increased, so did key division metrics and the ability to sustain gains. Krista reveals not only what she learned about coaching CI staff members, but also what separated top performing CI personnel from mediocre performers, and how she persuaded managers to support the company’s CI strategy.