LeKisha McKinley

LeKisha McKinley is the Quality Senior Principal Engineer – Commercial Support and Global Process Engineering for Dell EMC. She is also the Chief Executive of LQM Business Strategists, a firm that provides business development, advising, and consulting services. LeKisha has been performing process improvement for government entities and corporations for the last 14 years. She speaks and writes on organizational change management and other topics and tools essential for companies pursuing operational excellence. She holds a Six Sigma Black Belt certification from American Society of Quality and a Project Management Professional certification from PMI.

Cultivating Your Emotional Awareness to Gain Frontline Buy-In

For a company to gain value from an improvement effort, the person leading the initiative must be relatable, empathetic, and able to meet frontline team members on a human level. Thus, the emotional intelligence of the coach is a critical aspect in determining whether frontline team members will take ownership and sustain an effort. Learn how to use your emotional awareness to address the social side of change and understand the needs, concerns, and emotions of the individuals who will ultimately determine how fast your company improves.