Missy is the Director, Continual Improvement at Wikoff Color Corporation, an ink manufacturer, where she has spent the last 29 years working on improvement activities within the company. She worked for 10 years in the main manufacturing plant as quality manager where she was instrumental in establishing a documented quality management system and gaining ISO registration. In 1999, she transferred to the Corporate Center for Continual Improvement (CCI) located in Fort Mill, SC to work on company-wide improvement initiatives. Missy has managed the Center since 2006. In 2001, she began working with the CCI team to implement Lean using strategic deployment as the primary tool to guide activities. Missy is an American Society for Quality (ASQ) certified quality auditor, a Six Sigma Black Belt, served on the Leadership Board of her local ASQ section for over 10 years, and is on the leadership council of a local continuous improvement group. She is currently in her second term on the Continuous Improvement Conference Advisory Committee.
This year’s official conference book (sent to all early registrants) explores a topic central to continuous improvement—building better habits. Published in 2018, Atomic Habits by James Clear has already been on the New York Times Best Sellers list for the better part of a year. Everyone knows that change comes in small steps, but the book offers strategies to avoid failure and temporary gains and instead make sustainable, lasting changes. Atomic Habits applies to becoming more efficient in business, but the strategies and lessons equally apply to personal improvement (exercising, spending money, etc.). We’ll review Clear’s Four Laws of Behavioral Changes and discuss the application of his strategies to establishing a CI culture.