Missy joined Wikoff Color, an ink manufacturer, in 1990 and has spent the last 28 years working on improvement activities within the company. She worked for 10 years in the main manufacturing plant as quality manager where she was instrumental in establishing a documented quality system and gaining ISO registration. In 1999, she transferred to the corporate Center for Continual Improvement (CCI) to work on company-wide improvement initiatives. Missy has managed the Center for the last eight years. In 2001, she began working with the CCI team to implement Lean using policy deployment as the primary tool to guide activities. Missy is an American Society for Quality (ASQ) certified quality auditor, is on the Leadership Board of her local ASQ section, serves on the steering committee for the Metrolina Lean Alliance, and is a member of a local continuous improvement council. She previously served on the Continuous Improvement Conference Advisory Committee.
Missy will again serve as the facilitator for the video shown each day at the conference. This is an optional session, concurrent with the roundtable discussion sessions, for individuals interested in learning from top videos in the field of continuous improvement.