Robert is owner and senior consultant of an operations and supply chain consulting firm that provides leadership mentoring and project and program management services. He started his career at Exxon as a machinery engineer working refinery projects. He transitioned to GE with various roles in operations and quality. At GE, Robert developed a passion for operational excellence, process optimization, and quality improvement across the supply chain and for the customer. As the North American Lean leader for GE silicones Robert obtained his Lean Six Sigma Black Belt and change management certifications. Upon GE’s sale, Robert spent several years at Sealy Mattress as quality & process improvement director then took a position at NCR as VP of supplier quality and operational performance. After NCR, Robert was operations VP at Omnimax, leading a 27-plant organization and optimizing the supply base, planning and forecasting, manufacturing, and quality processes. Most recently Robert was the chief operations officer for a company in Florida. In addition to his Lean Six Sigma and change management certifications from GE, he is a certified TS16949 Automotive Supplier Quality Auditor, a multi-year Malcolm Baldrige National Quality Award Examiner, and ASQ-Certified Operational Excellence Manager.
The Strength of a Three-Braided Cord: Employees, Lean Processes, and Customers
Typically companies that are growing look for capacity during a growth cycle and productivity during a down cycle. Often they miss at least one of the three enablers for success—drawing their employees into the discussion, having a laser focus on continuous improvement, or capturing a reliable and repeatable voice of the customer to drive change. When leaders can align these three powerful engines, the success and implementation rates are exponentially greater and highly sustainable.