Steven is the owner of New York Label & Box Works (NYLB), a packaging printer that has been in continuous operation since 1878. Steven is the third generation of his family to run the company that was purchased by his grandfather in the Great Depression of 1930. NYLB specializes in innovative packaging such as re-sealable labels, UV inks on clear films and folding carton packaging. Steven became involved with Dr. Deming’s philosophy and earnestly adopted it shortly after taking over operations in 1996, when NYLB’s largest customer demanded improved quality from all its vendors. Over the past twenty years NYLB has studied and implemented the Deming philosophy, advancing their systems, efficiency and quality rating. Steven is currently on the board of trustees and serves as secretary of the The Deming Institute.
Unleash Your Workforce with Robust Systems to Improve Quality and Innovate
Steven Haedrich had a wakeup call to quality when he took charge of this 140-year-old converter—its largest customer was threatening to take its business elsewhere. In his search for answers he read Out Of The Crisis, W. Edwards Deming’s powerful book on how to manage for quality and avoid short-term thinking. Soon, Deming’s 14 points that underpin his philosophy became the company’s key tenants. Understanding how to apply these at a deep level took time and a boatload of commitment. This is Steven’s story of going against the grain of traditional thinking and the results it produced.