The Customer Buys Your Value Stream By John Compton The way we think drives what we do. This is certainly true when it comes to striving for improvement in our businesses. Common thinking among printing companies is that they are comprised of

Kaizen – Everybody, Every Day, A Little Bit Better By John Compton I first encountered the concept of kaizen in the early 1980s through the teaching of Masaaki Imai and later through his book Kaizen: The key to Japan’s Competitive Success. Imai