Ensuring that the American voting process can be trusted is a big responsibility for Runbeck Election Services, which prints ballots and facilitates elections around the country. Any mistake brings glaring attention, such as one in 2014 that caused the company to reinvent itself. Culture, leadership, and Lean processes are now the foundations of the company. From the concept of “hansei” to fostering trust throughout the organization, the company has many aspects worth emulating.
