Imagine that ransomware has gotten into your computer system, encrypted files, and left ransom notes. You tell the criminals to pound salt, do your best to minimize impact on customers, and begin the painful recovery. That’s what Wright Global Graphics faced, and without a CI mindset 200 employees might have been out of work. Listen to the remarkable account of how Wright rebounded, the lessons it learned, and how the affair strengthened its commitment to continuous improvement.
