Dave Macfarlane

Dave Macfarlane is president of IC Group, a Salt Lake City-based company that has grown since its founding in 1982 into one of the largest privately-owned providers of marketing solutions in the intermountain west, currently employing 150 team members. IC Group offers a complete suite of innovative services—from commercial printing to web-to-print portals to digital marketing—with a specialty of high-value and secure programs. Dave has worked with IC Group since 1985 when he accepted a sales position, later assuming the general manager’s role. Under his leadership the company has been harnessing the power of continuous improvement and technical innovation to reduce waste, meet stringent service requirements, and focus on customer-defined value.

Our Transformation: From 5S to Gemba Walks

The IC Group is one of the largest privately-owned providers of marketing solutions in the intermountain west, currently employing 150 team members. Under Dave’s leadership the company has been harnessing the power of continuous improvement and technical innovation to reduce waste, meet stringent service requirements, and focus on customer-defined value. Many Lean tools are in use, and the latest to be introduced—daily Gemba walks—has proven effective in improving team communications and solving problems before they snowball and impact customers. Hear about the progress and challenges as IC Group continues its Lean journey.