Jamie has served in operations management roles for 18 years, including six years practicing Lean and leadership development for FedEx Office. She knows firsthand the challenges, opportunities, and possibilities print organizations face. Today, Jamie helps organizations practicing Lean move away from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 500 executives in addition to years of coaching and facilitating in her formal management roles. She authored a chapter in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership.
Leadership Skills for Engaging Employees in CI
Do you lead your employees in a way that engages them in continuous improvement (CI)? If you’re not sure, sign up for this highly-interactive workshop. Taught by an accomplished speaker and consultant with plenty of hands-on managerial experience, Jamie explains how to bring Respect for People to life in a way that engages the frontline staff so CI thrives. She’ll show you how to get your frontline team to change old, unhelpful behaviors and adopt new behaviors that are needed to fuel your CI transformation. You’ll learn and practice the art of asking good coaching questions that help people become competent problem solvers. In addition, you and your fellow attendees will demonstrate the importance that active listening has on driving connection and building aligned, committed action.