Jamie has served in operations management roles for 17 years, including six years practicing Lean and Leadership Development for FedEx Office. She knows firsthand the challenges, opportunities, and possibilities print organizations face. Today, Jamie helps organizations practicing Lean move from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 50 executives, in addition to years of coaching and facilitating in her formal management roles. She authored a chapter in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership. You may remember her from her keynote presentation at the 2017 Continuous Improvement Conference.
Developing and Coaching a Team of Frontline Problem Solvers
You see the potential that continuous improvement can have to help your organization stay competitive and innovate in the changing print industry landscape. But you know you’re just scratching the surface. The truth is that none of those Lean tools “work” without employees making the magic happen. For CI to be effective, you need effective leadership. And leading in a Lean or CI environment is different than what most managers are taught or shown. In this workshop, you’ll discover why it’s so hard to get CI systems to stick and what you should do differently. You will learn and experience the 5 Cs to Develop a Team of Problem Solvers. This is a hand-on workshop, so come prepared to actively participate. Attendees will also walk away with training exercises and a model to develop other leaders. The workshop is appropriate for operations/production managers, CI/quality managers, and team leads—with or without direct reports—who want to leverage CI to improve their business.