John is owner and principal of Compton & Associates, a consulting company dedicated to improving the people, processes, and profits of its clients. He is professor emeritus of the Rochester Institute of Technology, where he taught quality systems and process improvement while serving as director of the Center for Quality and Productivity in the Graphic Arts. Most recently, he served as vice president of quality and training at Vertis Communications, and prior to that, he served as vice president of quality and organizational development at Fort Dearborn Company. John has authored and co-authored several books dealing with quality and productivity in the printing and imaging industry. He is a Master Lean/Six Sigma Black Belt and a senior member of the American Society for Quality. John has served as the consultant to the Continuous Improvement Conference since 2010.
Blame the Person or the Process? You Make the Call
Lean thinking and practices are fast becoming established as the prime improvement strategy in the printing industry. The twin pillars of “continuous improvement” and “respect for people” form the basis of continuous improvement practices. But what do you do when human error causes a quality failure? How do you respond? Human error is a fact of life, but the way you respond can have a profound impact on the ability of your company to accelerate its improvement. This interactive presentation will provide a framework for improvement and root cause analysis that focuses on the influence of processes and systems as significant contributors to human error.