Ryan Feuquay is the quality assurance manager at World Arts, Inc., a commercial printing and fulfillment company located in Spencer, Indiana. He is responsible for managing the company’s quality program and continuous improvement activities. He is a Certified Lead Auditor and has over 10 years of experience in quality and continuous improvement. Feuquay’s past experiences include working and auditing for medical device and pharmaceutical firms.
Internal Auditing As a CI Activity
(Process & Tools–Advanced)Determining and documenting best work practices is hard work, sustaining and improving them is harder still. Which is why World Arts, a 50-person printing and fulfillment company in Spencer, Indiana, adopted an auditing approach it spotted in the medical device industry. An auditing team of individuals from different departments checks each major process to make sure that improvements are being captured and established practices followed. Find out how and why it works.